FAQs
Welcome to the Modernwallstory FAQs page. Here, we’ve answered the most common questions our customers ask about our handcrafted fabric and wool coasters, orders, shipping, returns, and more.
1. What makes Modernwallstory products unique?
At Modernwallstory, we specialize in handcrafted fabric and wool coasters made from high-quality materials. Each piece is carefully designed to combine functionality, durability, and aesthetic appeal. Our commitment to craftsmanship ensures every item is made with care and built to last.
2. Where is Modernwallstory located?
Our main office and fulfillment center are located at:
S70W17824 Muskego Drive, Muskego, Wisconsin 53150, United States
We proudly serve customers across the United States through our online store.
3. How long does order processing take?
We typically process all orders within 2–3 business days (Monday–Friday). Orders placed after 5:00 PM (EST) will be processed the next business day.
4. What is the estimated delivery time?
Most orders are delivered within 5–7 business days after shipping.
- Handling Time: 2–3 business days (Mon–Fri)
- Transit Time: 5–7 business days (Mon–Fri)
Please note that weather conditions, carrier delays, or holidays may affect delivery times.
5. Do you offer free shipping?
We offer standard shipping on all orders within eligible areas.
6. Can I return or exchange an item?
Yes. We accept returns and exchanges for both defective and non-defective products.
- Return Period: 30 days from delivery date
- Condition: Items must be new and unused
- Return Method: By mail
- Restocking Fees: None
Customers are responsible for return shipping costs unless the product was defective or damaged upon arrival. Refunds are processed within 5 business days after we receive your return.
7. How do I start a return or exchange?
To start a return or exchange:
- Contact our support team at support@modernwallstory.com with your order number and a brief description of the issue
- Our team will provide step-by-step instructions
Do not send items back without contacting support first.
8. What payment methods do you accept?
We accept a variety of secure payment options:
- Shop Pay
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
- Apple Pay
- Google Pay
- PayPal Wallet
All payments are processed via encrypted, PCI-compliant gateways for security.
9. How do I track my order?
Once your order is shipped, you will receive a shipping confirmation email with your tracking number and carrier details.
10. What if my order arrives damaged or defective?
If your order arrives damaged or defective, please contact support@modernwallstory.com immediately. Include your order number and photos of the issue. We will resolve it quickly via replacement or refund.
11. Do you ship internationally?
Currently, we primarily serve customers within the United States. For updates on international shipping, please contact support.
12. What are your customer support hours?
Our support team is available:
- Monday – Friday: 9:00 AM – 6:00 PM (EST)
- Saturday: 10:00 AM – 3:00 PM (EST)
- Sunday: Closed
You can reach us anytime via email at support@modernwallstory.com
13. Are your products suitable for gifting?
Yes. Our handcrafted fabric and wool coasters make thoughtful gifts for housewarmings, birthdays, holidays, and everyday use.
14. Is my personal information secure when shopping online?
Yes. We use secure, encrypted checkout systems to protect your personal and payment information.
15. How can I contact Modernwallstory?
For inquiries or support:
Email: support@modernwallstory.com
Phone: +1 414-517-4550
Address: S70W17824 Muskego Drive, Muskego, Wisconsin 53150, United States
We aim to respond within 24–48 business hours.
Shop with Confidence
Modernwallstory is committed to offering high-quality handcrafted fabric and wool coasters that combine design, durability, and everyday functionality. Our goal is to ensure every customer enjoys a smooth shopping experience and reliable service.