Privacy policy

At Modernwallstory, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or purchase our handcrafted fabric and wool coasters.

1. Information We Collect

When you visit our website, place an order, contact us, or interact with our services, we may collect the following information:

Personal Information: Name, billing address, shipping address, email address, and phone number
Order Information: Products purchased, order details, and payment confirmation
Technical Information: IP address, browser type, device type, time zone, and website usage data
Customer Support Information: Any details you provide when contacting us for assistance

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Provide shipping updates and order confirmations
Respond to customer service inquiries
Improve our website, products, and shopping experience
Detect fraud, unauthorized transactions, or security issues
Comply with legal obligations

3. Payment Information

All payments are processed securely through encrypted, PCI-compliant payment gateways. Modernwallstory does not store your full payment card details on our servers.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only with trusted service providers when necessary to operate our business, including:

Payment processors
Shipping and delivery carriers
Website hosting and technical service providers
Legal or regulatory authorities when required by law

These third parties are only given the information necessary to perform their services.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, analyze website traffic, remember preferences, and enhance your shopping experience. You may disable cookies through your browser settings, but some website features may not function properly.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill orders, provide customer support, comply with legal obligations, resolve disputes, and enforce our policies.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, misuse, loss, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal data where legally permitted
Object to or restrict certain data processing activities

To make a privacy-related request, please contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their privacy policies before providing any information.

10. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that such information has been collected, we will take steps to delete it.

11. Changes to This Privacy Policy

Modernwallstory reserves the right to update or modify this Privacy Policy at any time. Any changes will take effect immediately upon posting on this page. Your continued use of our website after updates are posted constitutes acceptance of the revised Privacy Policy.