Privacy policy
At Modernwallstory, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or purchase our handcrafted fabric and wool coasters.
1. Information We Collect
When you visit our website, place an order, contact us, or interact with our services, we may collect the following information:
- Personal Information: Name, billing address, shipping address, email address, and phone number
- Order Information: Products purchased, order details, and payment confirmation
- Technical Information: IP address, browser type, device type, time zone, and website usage data
- Customer Support Information: Any details you provide when contacting us for assistance
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Provide shipping updates and order confirmations
- Respond to customer service inquiries
- Improve our website, products, and shopping experience
- Detect fraud, unauthorized transactions, or security issues
- Comply with legal obligations
3. Payment Information
All payments are processed securely through encrypted, PCI-compliant payment gateways. Modernwallstory does not store your full payment card details on our servers.
4. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only with trusted service providers when necessary to operate our business, including:
- Payment processors
- Shipping and delivery carriers
- Website hosting and technical service providers
- Legal or regulatory authorities when required by law
These third parties are only given the information necessary to perform their services.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, analyze website traffic, remember preferences, and enhance your shopping experience. You may disable cookies through your browser settings, but some website features may not function properly.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill orders, provide customer support, comply with legal obligations, resolve disputes, and enforce our policies.
7. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, misuse, loss, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Your Privacy Rights
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data where legally permitted
- Object to or restrict certain data processing activities
To make a privacy-related request, please contact us using the information below.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their privacy policies before providing any information.
10. Childrenβs Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that such information has been collected, we will take steps to delete it.
11. Changes to This Privacy Policy
Modernwallstory reserves the right to update or modify this Privacy Policy at any time. Any changes will take effect immediately upon posting on this page. Your continued use of our website after updates are posted constitutes acceptance of the revised Privacy Policy.
12. Contact Information
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Modernwallstory
Address: S70W17824 Muskego Drive, Muskego, Wisconsin 53150, United States
Email: support@modernwallstory.com
Phone: +1 414-517-4550
Customer Support Hours:
- Monday to Friday: 9:00 AM β 6:00 PM (EST)
- Saturday: 10:00 AM β 3:00 PM (EST)
- Sunday: Closed